Amazon customer assistance group makes location fail and unintentionally unifies Ireland
An Amazon assistance member attempting to help a customer on Twitter was apparently not fully up to speed on world geography when they recommended to the user that Northern Ireland wasn’t part of the United Kingdom.
Chris Jones was tweeting to the AmazonHelp account on Saturday, asking why he wasn’t able to see the Autumn Nations Cup, an international rugby competition being live-streamed on Amazon Prime After fixing some possible technical concerns, the helper thought they had actually found the issue: The match was just available to Prime Members in the UK.
As Jones notes in his reply, Northern Ireland is certainly part of the UK, which really represents The UK of Great Britain and Northern Ireland. Trainees of 20 th-century history will remember that the Great Friday Arrangement of 1998 ended years of political violence in the region, acknowledging Northern Ireland as an area of the UK. The Republic of Ireland (normally described simply as “Ireland”) is a different nation.
Eventually someone at Amazon Support realized the gaffe and used an apology.
We apologise for the mistake in our coworker’s action. Our Prime Video subscribers in Northern Ireland and the rest of the UK can access and see the Rugby Autumn Nations Cup on Prime Video as part of their subscription.
— Amazon Aid (@AmazonHelp) November 14, 2020
I think the individual who tweeted the “we don’t have the rights” tweet was perhaps American or based in the US due to the fact that they spelled “ask forgiveness” with a Z. The follow-up tweet spells “apologise” with the S, which is how it’s typically spelled in other English-speaking nations (including the UK).
While not everyone was entertained by the mistake, the majority of Twitter did what Twitter does and helpfully informed AmazonHelp of the nature of its mistake.
And some put the scenario into terms Amazon may have the ability to better comprehend:
We reached out to Amazon for comment and will update if we hear back. In the meantime, we’ll hoist a pint of Guinness and hope that the road may rise up to fulfill you, Amazon consumer assistance staff member.
( the headline, this story has not been published by Crucial India News staff and is released from a syndicated feed.).